Question 1

Do you require a deposit?

Accepted Answer

Yes, a deposit is required to secure your booking.
You can make your payment easily through our online booking system, and the balance is due before your event date.

Question 2

What ages are your play sets suitable for?

Accepted Answer

Our soft play sets and bumper cars are best suited for children aged 6 months to 5 years.
Bouncy castles, ball pits, and larger play zones can be enjoyed by slightly older kids under adult supervision.

Question 3

Are you play sets clean and safe?

Accepted Answer

Absolutely! Every item is thoroughly cleaned and sanitized before and after each rental.
We follow strict hygiene and safety protocols so parents can relax knowing their kids are playing in a safe, spotless environment.

Question 4

Do you deliver, set up, and take down the equipment?

Accepted Answer

Yes, our team handles delivery, setup, and pickup so you can enjoy a stress-free experience.
 We’ll arrive on time, assemble everything, and make sure it’s safe before we leave.

Question 5

Which areas do you deliver to?

Accepted Answer

We proudly serve Toronto and the Greater Toronto Area (GTA), including Mississauga, Oakville, Brampton, Vaughan, Caledon, Whitby, Ajax, Pickering, and nearby cities. If you’re unsure whether we deliver to your area, send us a quick message — we’ll do our best to make it happen!

Question 6

Is Emgo Play fully insured?

Accepted Answer

Yes, Emgo Play is fully insured for all our rentals and services. We meet all local safety and liability standards, so you can have total peace of mind.

Question 7

How much space do I need for setup?

Accepted Answer

Each package has different space requirements. You can find the exact dimensions under Package Info on every product page.
If you’re not sure your space will fit, send us a photo or floor plan and we’ll help you choose the best option.

Question 8

Are your play sets suitable for both indoor and outdoor use?

Accepted Answer

Absolutely! Our soft play sets and ball pits can be set up both indoors and outdoors. We just need a flat, clean surface — if outdoors, grass or turf is best to keep everything in top shape.

Question 9

When should I book to secure my date?

Accepted Answer

We recommend booking 6–8 weeks ahead to secure your date, especially for weekends and summer months. If your event is coming up soon, reach out to us — we’ll do our best to fit you in!

Question 10

What happens if it rains?

Accepted Answer

If your booking is for an outdoor setup and rain is expected, we’ll work with you to reschedule or adjust the setup indoors when possible.
Your safety and satisfaction always come first.

Question 11

Can I personalize a rental package?

Accepted Answer

Definitely! Many of our sets can be personalized with different ball colours, decals, or themes to match your event. Ask us for theme options — we love creating magical setups that fit your vision.

Question 12

What surface can your equipment be placed on?

Accepted Answer

We recommend flat, clean surfaces such as grass, turf, carpet, or indoor flooring.
Please avoid rough concrete, gravel, or uneven ground to keep the equipment safe and stable.

Question 13

Do you offer add-ons or party extras?

Accepted Answer

Yes! We offer kids’ wave tables & chairs, personalized colouring sheets, and other creative add-ons to complete your setup.
Check our Add-Ons section for details and pricing.

Question 14

What payment methods do you accept?

Accepted Answer

We accept all major credit cards and e-transfers.
Once you choose your package, we’ll send you a digital quote and secure payment link.

FAQ

Looking for clean, safe and stylish soft play rentals in Toronto and the GTA?
Emgo Play offers bouncy castles, ball pits, soft play sets and kids’ furniture — delivered, set up and sanitized for every event.

Follow us on Instagram

FAQ

Looking for clean, safe and stylish soft play rentals in Toronto and the GTA? Emgo Play offers bouncy castles, ball pits, soft play sets and kids’ furniture — delivered, set up and sanitized for every event.

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Follow us on Instagram

Looking for clean, safe and stylish soft play rentals in Toronto and the GTA?
Emgo Play offers bouncy castles, ball pits, soft play sets and kids’ furniture — delivered, set up and sanitized for every event.