Yes, a deposit is required to secure your booking.

You can make your payment easily through our online booking system, and the balance is due before your event date.

Our soft play sets and bumper cars are best suited for children aged 6 months to 5 years.

Bouncy castles, ball pits, and larger play zones can be enjoyed by slightly older kids under adult supervision.

Absolutely! Every item is thoroughly cleaned and sanitized before and after each rental.

We follow strict hygiene and safety protocols so parents can relax knowing their kids are playing in a safe, spotless environment.

Yes, our team handles delivery, setup, and pickup so you can enjoy a stress-free experience.

We’ll arrive on time, assemble everything, and make sure it’s safe before we leave.

We proudly serve Toronto and the Greater Toronto Area (GTA), including Mississauga, Oakville, Brampton, Vaughan, Caledon, Whitby, Ajax, Pickering, and nearby cities. If you’re unsure whether we deliver to your area, send us a quick message — we’ll do our best to make it happen!

Yes, Emgo Play is fully insured for all our rentals and services. We meet all local safety and liability standards, so you can have total peace of mind.

Each package has different space requirements. You can find the exact dimensions under Package Info on every product page.

If you’re not sure your space will fit, send us a photo or floor plan and we’ll help you choose the best option.

Absolutely! Our soft play sets and ball pits can be set up both indoors and outdoors. We just need a flat, clean surface — if outdoors, grass or turf is best to keep everything in top shape.

We recommend booking 6–8 weeks ahead to secure your date, especially for weekends and summer months. If your event is coming up soon, reach out to us — we’ll do our best to fit you in!

If your booking is for an outdoor setup and rain is expected, we’ll work with you to reschedule or adjust the setup indoors when possible.

Your safety and satisfaction always come first.

Definitely! Many of our sets can be personalized with different ball colours, decals, or themes to match your event. Ask us for theme options — we love creating magical setups that fit your vision.

We recommend flat, clean surfaces such as grass, turf, carpet, or indoor flooring.

Please avoid rough concrete, gravel, or uneven ground to keep the equipment safe and stable.

Yes! We offer kids’ wave tables & chairs, personalized colouring sheets, and other creative add-ons to complete your setup.

Check our Add-Ons section for details and pricing.

We accept all major credit cards and e-transfers.

Once you choose your package, we’ll send you a digital quote and secure payment link.